“A straightforward and compassionate guide to engaging in more effective conversation.” —Kirkus Reviews Winner of 11 awards in its first year including: the 2023 PenCraft Best Book Award for Nonfiction, 2023 Nonprofit Authors Association Silver Award, 2023 Readers’ Favorite Bronze Medal Award for Business, the 2023 Dan Poynter’s Global Ebook Awards Gold Award for Communications, […]